Bike Rental FAQ
Frequently asked questions
You may have a number of questions before renting a bike in Long Beach. That's good. We have a lot of answers! What happens if you get a flat? Where is it safe to ride your bike in Long Beach? Where should you lock it up?
Even if you don't have questions floating around in your head, it's still a good idea to rifle through our bike rental FAQ list to ensure your rental expectations are set correctly, and your experience is as smooth as possible.
Where do I go in Long Beach to pick up my bike?
You don't go anywhere! We bring your bike rental to you. As long as you are in Long Beach, we can meet you wherever you like.
How do I return my bicycle rental?
To return your rental, find a safe place to lock it up using the provided combination lock. Send us a text indicating the location of the bike, and a photo to go along if possible. After that, you can simply walk away, and we will take care of the rest.
IMPORTANT: Please provide a specific location, such as an address or cross street. Do not tell us "it is somewhere on Beech St. in the West End." While that is where you will likely end up, it does not help us much. If we cannot locate the rental with general ease, we reserve the right to retain a late fee as a portion of the deposit.
Is there a deposit on bike rentals?
There is a $75 deposit for each bike rented. This is not a charge to your card at the time of booking. It is a pre-authorization to charge up to this amount.
When the bike is retrieved, the deposit is released. If we fail to retrieve the bike because the bike was stolen or found in a condition of disrepair, we reserve the right to charge up to the pre-authorized amount.
If it is determined that you locked the bike up, and acted responsibly, and still the bike was stolen....well you are not at fault, and your deposit will be released in full.
We will not withold any of the deposit for general wear and tear from standard usage, flat tires, broken chains and other things that are beyond your control.
Does the bike include a bike lock?
Yes, your rental includes a bicycle lock, and we encourage you to lock up your bike whenever you are not riding it. Check out our list of safe places to lock up your bike.
Do you rent helmets? What about safety?
At this time, we do not rent helmets of any kind. We encourage you to look both ways, ride in the direction of traffic when possible, and procede through intersections with extreme caution and in accordance with the law.
The safest place to ride in Long Beach is on the boardwalk, and in designated bike lanes along the boulevards where indicated. It is generally safe to ride on the sidewalks throughout the city, with the exception of the business district (the center of the city), where biking on sidewalks is prohibited.
Do you have bikes for kids?
We have 24" bikes available for checkout online sized for pre-teens and teens 10-15 years old. If you are seeking a bike for someone younger / smaller, please feel free to contact us. We may just have something for you!
Can I rent more than one bicycle at a time?
You can rent and checkout as many bicycles as you like in our online cart. If you are renting on behalf of multiple participants, each participant must first complete our online waiver and release form before the rental begins.
If you are renting a bicycle, but plan on sharing it with other participants, each person planning to utilize the rental must first complete our waiver and release form.
Can I rent a bike for more than 1 day?
Yes, we recently opened up the opportunity to book multi-day bicycle rentals through our online system. We give progressive discounts for each additional day you rent!
Where can I lock up my rental in Long Beach?
DO NOT lock up your bike to any public street signs or light poles. The City of Long Beach will come take it away, and you will be scratching your head wondering if you had too much to drink or saw too much sun that day.
When locking up your bike on the Boardwalk, you MUST lock your bike up on the North side (the non-beach side). DO NOT lock your bike to the South side where the benches are located, or the city will remove it.
There are many places across Long Beach to safely and securely lock up your rental. These include bike racks located directly outside business in the center of the city and in the west end. Public bike racks located in medians across park avenue and by the bus/train station, and many more.
> See our map of available bike racks across the City of Long Beach.
What happens if my bike gets a flat tire?
If your rental gets a flat tire, or you are experience a problem that is preventing you from riding, contact us immediately. With a simple text, we will be there to replace the bike with another rental, or provide quick on-site repair.